SHIPPING AND REFUND POLICIES
Shipping Policy
Order Processing
• Order Confirmation: Once your order is placed, you will receive an email confirmation. Please review your order details carefully. If you notice any errors, contact us immediately at contact@yorkerliquorsquare.com.
• Processing Time: Orders are typically processed within 5-7 business days. During peak times, processing may take up to 7-10 business days.
Shipping Methods and Rates
• Standard Shipping: Delivery within 7-10 business days. Rates vary based on order size and destination.
• Expedited Shipping: Delivery within 5-7 business days. Additional charges apply.
Shipping Destinations
• Domestic Shipping: We ship to all 50 states within the USA. Note that we are unable to ship to PO boxes or APO/FPO addresses.
• International Shipping: Currently, we do not offer international shipping.
Shipping Restrictions
• Age Verification: By law, we can only ship to individuals who are 21 years of age or older. A signature and valid ID will be required upon delivery.
Shipping Delays
While we strive to ensure timely delivery, please be aware that unforeseen circumstances such as weather conditions, carrier delays, or holidays may affect shipping times. We will do our best to keep you informed of any significant delays.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your package through the carrier’s website using the provided tracking number.
Damaged or Lost Shipments
• Damaged Shipments: If your order arrives damaged, please contact us immediately at contact@yorkerliquorsquare.com with your order number and photos of the damaged items. We will arrange for a replacement or refund.
• Lost Shipments: If your order is marked as delivered but you have not received it, please contact us within 48 hours. We will work with the carrier to locate your package or arrange for a replacement.
Return Policy
Please review our Return Policy for information on returns and exchanges.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at:
Email: contact@yorkerliquorsquare.com
Business Hours: Monday – Friday, 9 AM – 10 PM (EST)
Refund Policy
At Steve’s Liquor Store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with our refund process.
Eligibility for Refunds
• Damaged Items: If your order arrives damaged, please contact us within 48 hours of receiving your package. You must provide your order number and clear photos of the damaged items. We will arrange for a replacement or issue a full refund.
• Incorrect Items: If you receive the wrong item(s), contact us within 7 days of delivery. We will correct the issue by sending the correct item or offering a refund.
• Unopened Items: Unopened and unused items in their original packaging are eligible for refunds if returned within 14 days of delivery.
Non-Refundable Items
We are unable to offer refunds on:
• Opened or partially consumed bottles
• Items purchased on clearance or final sale
• Gift cards or promotional items
Refund Process
- Contact Us: To start a refund request, please email us at contact@yorkerliquorsquare.com with your order number and reason for the return.
- Return Shipping: If applicable, we will provide instructions for returning the item. Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
- Refund Timeline: Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 7-10 business days, and the credit will be automatically applied to your original payment method.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Double-check your bank or credit card statement.
- Contact your bank or credit card company, as processing times may vary.
- If you still have not received your refund, please contact us at contact@yorkerliquorsquare.com.
Contact Us
If you have any questions regarding our refund policy or need further assistance, feel free to contact our customer service team at:
Email: contact@yorkerliquorsquare.com
Business Hours: Monday – Friday, 9 AM – 10 PM (EST)